Nothing beatsa pizza!

Chanello’s Pizza Refund and Privacy Policy

Refund Policy
Customer satisfaction is very important to us. If there are any problems with your food order or an incorrect charge on your credit card, call us at 877-517-4992 or

Your Account
You will be responsible for maintaining the confidentiality of your log-in credentials, as well as the information in your account. You will be solely responsible and liable for any and all access to and use of the Service (including all activities, orders, and transactions) by you or any other person, including, but not limited to unauthorized access to your account or unauthorized use of the Service. You must immediately notify Chanello's Pizza if you have reason to believe that there has been an unauthorized transaction from your account or unauthorized use of the Services from your account. Chanello's Pizza reserves the right to contact you via the email address you provide to Chanello's Pizza to send you invoices and to request your comments and feedback regarding the Service.

As part of the registration process, you will be asked to provide certain personal information to us, such as your name, email address, phone number, and credit card information. Chanello’s Pizza has an unrestricted right to collect and use any personal information you provide in connection with the Services, provided that any such use shall be in accordance with our Privacy Policy which is hereby incorporated by this reference. If you access or use the Chanello’s Pizza website or the Services, you are accepting the terms and conditions of our Privacy Policy. If you do not agree to have your information used in any of the ways described in the Privacy Policy, you must discontinue use of the Chanello’s Pizza website and the Services.

At Chanello's Pizza, we are committed to honoring the privacy of our online and mobile customers. We recognize the importance to you of maintaining an appropriate level of privacy and security for the personal information we collect from you over the Internet. We have created this Privacy Policy to demonstrate our firm commitment to privacy and security. The following discloses our Web site information gathering and use practices and is limited to the protection and use of personal information collected by us in the online environment. Your access to and use of our site are subject to this policy, as amended, revised or modified from time to time, and any other terms of use or policies posted by us. Please note that this privacy statement applies only to this site and not to the web sites of our advertisers or of other companies or organizations to which we link. All references to "Chanello's Pizza" throughout this policy statement include, unless otherwise stated, all Chanello's Pizza affiliate companies, successors and assigns.

Collection and Use of Personally Identifiable Information
Chanello's Pizza is committed to respecting your privacy. Once you choose to provide personally identifiable information (described below), it will only be used in the context of your customer relationship with Chanello's Pizza.

On various Chanello's Pizza web pages you can order services, make requests, and register to receive materials or support. The types of personal information collected at these pages are name, username, contact and billing information, transaction, and credit card information. Data collected online may also be combined with information provided from other Chanello's Pizza products and services. In order to tailor and customize subsequent communications and to continuously improve products and services, Chanello's Pizza may ask you to voluntarily provide information regarding your personal or professional interests, demographics, product experience, and contact information.

Chanello's Pizza will not sell, rent, or lease your personally identifiable information to others. Unless required by law, or in special circumstances described below, Chanello's Pizza will only share the personal data provided with business partners who are acting on our behalf to complete the activities you requested. Such business partners are governed by Chanello's Pizza' privacy policy with respect to the use of this data. Should your personal information be required by a company not governed by Chanello's Pizza' privacy policy, your permission will be initially obtained. If you choose to share such information, the use of that data will be governed by the company’s respective privacy policy.

Chanello's Pizza uses your information to better understand customer needs and continuously improve the level of service provided. Specifically, your information is used to help complete a transaction, to communicate back to you, to update you on service and benefits, and to personalize Chanello's Pizza' web site. Credit card numbers are used only for payment processing and are not utilized for other purposes.

From time to time, Chanello's Pizza and, where disclosed at the time of collection, its business partners, may use your information to contact you for market research or to provide you with information thought to be of particular interest. At a minimum, you have the opportunity to opt out of receiving such direct marketing or market research contact. Where applicable, Chanello's Pizza will also follow local requirements such as allowing you to opt in before receiving an unsolicited contact.

Chanello's Pizza strives to keep your personally identifiable information accurate. Every effort is made to provide you with online access to your registration data so that you may update or correct your information at any time. Chanello's Pizza is committed to ensuring the security of your information. To prevent unauthorized access, maintain data accuracy, and ensure the appropriate use of information, appropriate procedures are in place to safeguard and secure the information collected online. Chanello's Pizza uses encryption when collecting or transferring sensitive data such as credit card information.

Who Has Access to This Information?
Unless we specifically disclose it to you at the time of collection or subsequently obtain your approval, we will not make visitor or customer-specific information that is gathered on our site available to unaffiliated organizations for commercial purposes unrelated to the business of Chanello's Pizza. Chanello's Pizza and its affiliated companies use this information to help us deliver the services you have requested, or to design or offer specific products or services that we believe will be useful to you. While we may use this information to contact you or to send materials to you for marketing purposes, we will take commercially reasonable steps to safeguard such information from unauthorized access by any other parties. As we strive to meet the needs or our customers, we may disclose personally identifiable information we collect, as described above, to companies and vendors that perform marketing or other services on our behalf or with whom we have joint marketing agreements so that we may provide a full range of products and services to you. Our policy is to prohibit these companies from otherwise selling or disclosing the personal information we provide.

Chanello's Pizza may disclose personal information about visitors or customers, or information regarding your use of the Services or Web sites accessible through our Services, for any reason if, in our sole discretion, we believe that it is reasonable to do so, including: to satisfy laws, such as the Electronic Communications Privacy Act, regulations, or governmental or legal requests for such information; to disclose information that is necessary to identify, contact, or bring legal action against someone who may be violating our user policies; to operate the Services properly; or to protect Chanello's Pizza and our customers.

Additionally, certain federal, state and local laws or government regulations may require us to disclose non-public personal information about you. In these circumstances, we will use reasonable efforts to disclose only the information required by law, subpoena or court order to be disclosed.

Voluntary Customer Surveys
We may periodically conduct both business and individual customer surveys. We encourage our customers to participate in these surveys because they provide us with important information that helps us to improve the types of services we offer and how we provide them to you. Your personal information and responses will remain strictly confidential. Participation in our customer surveys is voluntary.

We may take the information we receive from individuals responding to our Customer Surveys and combine (or aggregate) it with the responses of other Chanello's Pizza customers to create broader, generic responses to the survey questions. We may then use the aggregated information to improve the quality of our services to you, and to develop new services and products.

Our site may make use of cookies (or a similar technology) to better manage our sites and to assist us in providing you with tailored information and services. A cookie is a tiny element of data that a Web site can send to your browser, which is stored on your hard drive so that we can do things such as better serve you as you navigate through our site or when you return. You may set your browser to notify you or to decline the receipt of a cookie; however, certain features of our sites may not function properly or be available if your browser is configured to disable cookies. Advertisers and partners may also use their own cookies. We do not control use of these cookies and expressly disclaim responsibility for information collected through them.

Chanello's Pizza' policy is not to read or disclose private email communications that are transmitted using Chanello's Pizza services except to respond, if directed to us, or as required to operate the service or as otherwise required by law.

We may use your e-mail address to convey marketing-related communications like newsletters and updates regarding new specials or features on the site and/or the our mobile phone apps. We may also use this information to contact you for administrative or customer service. We also may use your email address to convey marketing-related communications through vendors that perform marketing services on our behalf. If you do not wish to receive marketing-related emails from us you may unsubscribe from receiving them by clicking on the “unsubscribe” link at the bottom of any such email.

Chanello's Pizza recognizes the importance of children’s safety and privacy on the Internet. For this reason and to comply with certain laws, we do not intentionally collect personal, individually identifiable information from children under the age of 13, nor do we offer content targeted to children under 13. Chanello's Pizza recommends that children always ask their parents or guardians for permission before disclosing any information online.

Security and procedural safeguards designed to protect the confidentiality of personal information provided by you at our Web site. For example, unique passwords are required to access a number of our Web site services. In addition to requiring the use of a unique password, all payments processed through our Web site require personal transactional information provided by you to be sent in a “Secure Session” using Secure Socket Layer encryption technology. This technology encrypts – or scrambles – your financial or credit card account information to help prevent unauthorized parties from reading it. We regularly test and update our technology to help protect your personal information. However, such precautions do not guarantee that our Web site is invulnerable to all security breaches. Chanello's Pizza makes no warranty, guarantee, or representation that use of our Web site is protected from all viruses, security threats or other vulnerabilities and that your information will always be secure.

Links to Other Sites
For the convenience of our visitors and customers, this Web site may contain links to other sites. While we generally try to link only to sites that share similar high standards and respect for privacy, we are not responsible for the content, products or services offered or the privacy and security practices employed by these other sites.

Because of the evolving nature of the technologies that we use and the way that we conduct business, we reserve the right to revise, amend or modify this policy, and our other policies and agreements, at any time and in any manner. We will post any revisions, modification or amendments on this site.

Enforcement of this Statement of Privacy
If you have any questions regarding this statement, you should first contact Chanello's Pizza via email at

Last Modified: May 18, 2017

Location Finder

Quickly find the closest Chanello's to you! Enter your zip code or pick your town from the list below to start.


Virginia Beach Telephone#
Strawbridge 757-440-8200
Birdneck\Oceanfront\NAS Oceana\Dam Neck 757-428-1700
Aragona\Haygood 757-473-2600
South Independence\Court House 757-416-0085
Indian River (at Chesapeake City Line) 757-366-9600
Kempsville 757-523-1000
Kings Grant\South Plaza 757-486-2100
Pleasure House\Chick's Beach\NAB Little Creek 757-464-2400
Norfolk Telephone#
Ghent\Larchmont\Downtown\ ODU\NSU 757-628-8000
Hampton Blvd.\NOB\NAS Norfolk 757-440-5858
Ocean View\Willoughby 757-588-2200
Five Points\Norview\Azalea Garden 757-858-4000
Chesapeake Telephone#
Great Bridge\Hickory 757-546-3331
Volvo Pkwy\Greenbrier 757-549-1111
Deep Creek\Craddock\GW 757-485-1300
Portsmouth Telephone#
High St.\Downtown 757-397-2100
Hampton Telephone#
N. King St.\LAFB\Fox Hill\HU 757-728-1500
Kecoughtan Rd. 757-723-0300
Todd's Lane\Big Bethel 757-827-0004
Newport News Telephone#
Denbigh\Ft. Eustis 757-887-1300
CNU 757-595-2600
Williamsburg Telephone#
Colonial Williamsburg\Wlm & Mary 757-229-1010
Richmond Telephone#
The Fan\VCU\U of R 804-358-3800
Short Pump]Far West End 804-740-0700
Midlothian\Robius 804-897-0057
Henrico\Highland Springs\Airport 804-236-0303
Hopewell\Ft. Lee 804-452-2400
Colonial Heights\VSU 804-526-6800
North Carolina Telephone#
Greenville\ECU 252-695-9000
Garner 919-771-1000
Harrisonburg Telephone#
Harrisonburg 540-574-4700